Frequently Asked Questions (FAQs) – SetraHouse:
About Setrahouse
What is Setrahouse? Setrahouse is an online store dedicated to providing high-quality thermal bottles, insulated tumblers, coffee mugs, and stemless wine cups. We focus on durable and stylish products designed to keep your drinks at the perfect temperature.
Who founded Setrahouse? Setrahouse was founded by Diandra Abdelaziz, driven by a passion to offer premium hydration solutions for everyday use.
Where is Setrahouse located? Our physical address is 2150 S Pine Ct, Ontario, CA 91762, USA.
How can I contact Setrahouse? You can reach us by phone at +1(209)-732-7593 or by email at [email protected].
About Our Products
What types of products does Setrahouse offer? We offer a range of products including thermal bottles, insulated tumblers, coffee mugs, and stemless wine cups, all designed for superior temperature retention.
What materials are your products made from? Our products are crafted from high-quality materials like stainless steel and borosilicate glass, featuring double-wall vacuum insulation for excellent thermal performance.
How do Setrahouse products keep drinks hot or cold? Our products utilize double-wall vacuum insulation, which creates a barrier that prevents heat transfer, keeping your beverages hot or cold for extended periods.
Are your products BPA-free? Yes, all Setrahouse products are made from safe, food-grade materials and are 100% BPA-free.
Are Setrahouse products dishwasher safe? While many of our products are designed for durability, we generally recommend hand-washing to preserve the integrity of the insulation and finish. Please check the specific product’s care instructions for best results.
Can I put carbonated drinks in your thermal bottles or tumblers? It’s generally not recommended to put highly carbonated beverages in sealed thermal bottles due to potential pressure build-up. Insulated tumblers with open lids are usually fine.
How do I clean my Setrahouse product? For most products, a thorough wash with warm, soapy water and a bottle brush is sufficient. Ensure all components, especially lids and seals, are cleaned to prevent odor or mildew.
Are your products environmentally friendly? By promoting reusable bottles and tumblers, Setrahouse aims to help reduce single-use plastic waste, contributing to a more sustainable environment.