At Setrahouse, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, protect, and share your personal information when you visit and use the Setrahouse.com website.
1. Types of Data We Collect
We collect various types of information to provide and improve our services to you:
- Information you provide directly:
- When placing an order: Name, shipping and billing address, email address, phone number, purchased product information.
- When registering an account: Name, email address, password.
- When contacting customer support (chat, email, phone): Content of the conversation/email, name, contact information.
- When participating in surveys or promotions: Demographic information, preferences.
- Automatically collected data:
- Cookies and similar tracking technologies: IP address, browser type, operating system, referring website, pages you viewed, access times, and other activities on our website. Cookies help us remember your preferences and improve your Browse experience.
- Usage data: Information about how you interact with our website, such as products viewed, items added to the cart.
2. How We Use Your Data
We use the collected data for the following purposes:
- Order processing and delivery: To complete your purchases, process payments, and ship products to you.
- Providing and maintaining services: To operate the website, manage your account, and provide features you request.
- Improving products and services: To analyze trends, understand customer preferences, and develop new products and features.
- Customer support: To answer questions, resolve issues, and provide assistance when you need it.
- Marketing and advertising (with your consent): Sending emails about new products, special offers, or information we think you might be interested in. You can opt out of these communications at any time.
- Fraud prevention and security: To protect you and us from fraudulent activities and maintain the security of the website.
- Legal compliance: To meet applicable legal and regulatory requirements.
3. How We Protect Your Data
The security of your data is our top priority. We implement technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure:
- HTTPS Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS technology (HTTPS).
- Secure Data Storage: Personal data is stored on secure servers with strict access controls.
- Access Control: Only authorized and necessary personnel have access to your personal information, and they are trained on security principles.
- Regular Security Assessments: We regularly review and update our security measures to ensure effectiveness.
4. Data Recipients (Partners)
We may share your personal information with trusted partners to serve legitimate business purposes:
- Shipping service providers: (e.g., USPS, FedEx, UPS) to deliver products to your address.
- Payment gateways: (e.g., PayPal, Stripe) to securely process your payment transactions. Setrahouse does not store your full credit card information.
- Data analytics partners: (e.g., Google Analytics) to understand how customers use the website and improve the user experience. This data is often aggregated and anonymized.
- Customer support service providers: Chat or email platforms to manage your support requests.
- Law enforcement agencies: When required by law or to protect our rights and property.
We do not sell, rent, or share your personal information with third parties for their own advertising or direct marketing purposes without your explicit consent.
5. Your Rights Regarding Personal Data
You have the following rights concerning your personal data:
- Right to Access: Request access to the personal information we hold about you.
- Right to Rectification: Request correction of any inaccurate or incomplete information.
- Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal data in certain circumstances (e.g., data is no longer necessary for its original purpose).
- Right to Object to Processing: Object to the processing of your personal data for reasons related to your particular situation.
- Right to Request Restriction of Processing: Request that we temporarily suspend the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us via email at [email protected]. We will respond to your request in a reasonable timeframe.
6. Data Retention Period
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for accounting or legal compliance purposes).
Right to Anonymize/Delete Data After Order Completion
You may request the deletion of your account and personal data once orders have been completed. Please contact our support department for this request. We will delete your data, except for information we are legally obligated to retain.
7. Children Under 13 Policy
The Setrahouse website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers. If you are a parent or guardian and believe your child has provided personal information to us, please contact us.
8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Policy on this page and/or by email notification (if appropriate). We encourage you to review this page periodically for the latest information on our privacy practices.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
- Email: [email protected]
- Phone: +1(209)-732-7593
- Address: 2150 S Pine Ct, Ontario, CA 91762, USA